Automated merchant review summary system with integrated feedback
To help users navigate large volumes of unstructured merchant reviews, the engineering team built an automated review summary system using representative sampling, large language models, and automated quality control checks. The pipeline generates overall and topic-based summaries while incorporating maintenance triggers based on new review counts and consumer feedback. This approach reduces the text consumers need to scan while ensuring claims remain grounded in source data.
DEPTH ■■■■■5 min read4 weeks ago






